Building a Sales Team from Scratch: Action Plans to Improve Performance. [Episode 172]

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Are you struggling to build a high-performing sales team that delivers consistent results while optimizing your buyer’s journey?

In this episode of the CEO Sales Strategies Podcast, Doug C. Brown sits down with Walter Crosby, CEO of Helix Sales Development, to uncover the secrets behind building a sales team from scratch and creating a structured process that drives performance. Walter shares actionable strategies for hiring the right talent, training your team effectively, and ensuring accountability throughout the sales process. Whether you’re a business owner or a sales leader, this episode provides practical insights to optimize your team’s results and improve your sales performance.

Key Highlights

 

Episode’s guest – Walter Crosby

Frustrated by the lack of training he received each time he was promoted to sales management roles, Walter Crosby sought his own training and mentors to help him grow as a leader. After training himself and surrounding himself with strong mentors, he saw a need to share his hard-earned knowledge with others to develop successful sales teams.

This led to the creation of his own firm, Helix Sales Development. Here, Walter coaches, trains, and supports successful sales teams using evidence-based sales evaluation and assessment tools by the Objective Management Group and sales-enablement technology through Membrain. Walter’s rocket fuel comes from coaching committed individuals to excel beyond what they thought was possible.

Summary

1. Why Structured Sales Process Development Prevents Buyer Control

A structured sales process is crucial to avoid letting buyers take control of the journey. Without a clear framework, salespeople often default to the buyer’s process, which can lead to commoditization and pricing pressure. By creating defined stages in the buyer journey, businesses ensure that clients feel heard while gathering critical data to qualify leads. A strong process empowers sales teams to maintain control, improve accountability, and close more deals consistently.

2. Steps to Build a Sales Team from Scratch for High Performance

Building a sales team from scratch requires clarity on roles, daily activities, and performance metrics. Instead of making assumptions about what salespeople can do, leaders must document processes, train teams, and set expectations. By combining best practices with business-specific insights, businesses create scalable systems that deliver results. A defined process also reduces chaos during growth and ensures new hires integrate effectively.

3. Hiring Top Sales Talent with Proven Assessment Tools

Hiring the right sales talent requires more than just reviewing resumes. Proven assessment tools that measure sales DNA, persistence, and mindset can help predict success and minimize turnover. Misaligned hires, such as account managers in hunting roles, lead to failure and frustration. Focusing on traits that match the role and aligning skills with business goals ensures better performance and long-term retention. Talent makes everything else easier—if you hire the right people, accountability, coaching, and results naturally follow.– Walter Share on X

4. Effective Sales Team Training for Consistent Results

Sales team training should focus on equipping representatives with the skills and tools to follow a structured buyer journey. Regular coaching, clear messaging, and training on process development help improve team performance and accountability. Effective training ensures that salespeople can navigate buyer conversations confidently, ultimately leading to better client outcomes and higher revenue.

5. Creating Action Plans to Improve Sales Performance

Action plans for sales performance begin with understanding daily activities that drive results. Leaders must focus on defining targets, assigning roles, and monitoring progress to ensure accountability. A step-by-step plan helps salespeople stay on track and improves efficiency, enabling businesses to achieve consistent growth while addressing gaps in performance.

If we don’t have the journey in place, it’s like trying to build a bridge while crossing it—chaos is inevitable.- Doug Share on X 

6. Optimizing the Buyer Journey for Better Sales Outcomes

Optimizing the buyer journey involves creating a seamless process that aligns with client needs and expectations. When buyers feel heard and receive the right information at the right time, trust builds naturally. This approach not only improves sales outcomes but also positions the business as a reliable partner. Streamlining this journey ensures both the salesperson and the client benefit.

7. Key Traits of Elite Salespeople and How to Develop Them

Elite salespeople exhibit traits such as accountability, persistence, and adaptability. These top performers focus on long-term account growth and follow the entire sales process, from closing deals to ensuring client satisfaction. Businesses can develop these traits in their teams through consistent training, clear goals, and systems that support high performance. Identifying and nurturing these skills leads to stronger sales outcomes and improved team dynamics.

Elite salespeople don’t just sell; they own the entire process, from closing the deal to ensuring the client’s success. – Doug Share on X —

Take the Next Step Toward Business Growth 

If this episode resonates with you, subscribe to the CEO Sales Strategies Podcast for more insights into building high-performing sales teams, improving sales strategies, and achieving predictable growth.

As you reflect on what you’ve heard, consider the following questions:

  • Are your salespeople following a structured process, or is the buyer controlling the journey?
  • Are you hiring the right talent and equipping them with the tools and training to succeed?
  • Could refining your buyer journey create stronger client trust and better sales outcomes?

Growth begins with asking the right questions. If you’re ready to take the first step toward scaling your business, increasing revenue, or optimizing your sales strategy, reach out to us at youmatter@ceosalesstrategies.com. Let’s uncover the possibilities for your success together.

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