How to Systemize Business & Deliver Wow Customer Service Without the Hard Sell [Episode 186]
In this episode, former Disney leader and business growth consultant Vance Morris shares how to apply Disney’s legendary systems to your business. Discover how to build time freedom by systemizing operations, deliver unforgettable customer experiences, and guide buyers with invisible selling strategies. You’ll also learn how to structure follow-ups that lead to referrals, raise your prices without pushback, and implement cross-sells that feel like service — not sales pressure. Whether you run a service-based company or lead a sales team, these strategies will help you scale with less stress and more profit.
Human Connection In Sales: Strategies For Success With Alan Versteeg [Episode 166]
As an entrepreneur and professional, what’s your mindset on the value of human connection in sales? While this may seem like a straightforward question, its answer may unlock a substantial amount of information about how you think in many areas of your business. This week, join Doug C. Brown and Alan Versteeg of Growth Matters International. They discuss why AI will remain a critical part of sales, the challenges faced by sales managers in fostering a productive sales culture, emphasizing the importance of unlocking human potential, and much more.
Getting More Prospective Business From Your Current Client Base Through Meaningful Customer Service With Alex Levin [Episode 123]
As time goes on, more and more companies are switching to digital communication, but they are missing the human element that builds relationships. But personalized and approachable customer service can be one of the best strategies in your business. In this week’s episode, Doug C. Brown speaks with Alex Levin, the founder of Regal.io. Doug and Alex discuss how a lack of connection costs sales, how to develop a strong bond with your clients, and much more.
The Sales DNA: How To Find, Attract, And Hire Elite Performers With Steve Heroux [Episode 115]
How do you find, attract, and hire the best of the best for sales success in your company? In this episode, Doug C. Brown and Steve Heroux, the founder and CEO of The Sales Collective, do a deep dive on the way to hire elite performers. They also discuss the ever-changing world of sales, how the right – and wrong – hires affect your bottom line, and much more.
Communicate Or Die – [Episode 55]
Communication is the crux of your success. There is no way around it. Every fundamental in business stems from a common root – and this is the ability to communicate effectively with the people around you, whether it’s your clients, others in the company, and anyone else that you come into contact with. This applies to all aspects of life and relationships, too. In today’s solo episode, Doug C. Brown uses real-world examples of how communication impacts the customer experience, and does a deep dive into how great communication can boost your growth.